Terms & conditions
Version 2026-11-08-deposit · Texas Haul Away
These terms are a draft for Texas legal review. They do not waive non-waivable consumer rights.
Authority to remove property
You confirm you are the owner or lawful custodian of the selected items, with the owner's authority to authorize removal, transport, donation, recycling or lawful disposal. Do not include disputed, stolen, leased or another person's property without authorization. Keep valuables and anything staying behind out of the approved scope. A signature does not authorize removal of unselected property.
Estimates and on-site approval
Photo quotes are AI estimates based on selected items, assumed dimensions and trailer fill—not measured packed space. Availability and final price are confirmed in person. Before loading, we show current marked photos, the complete item list and the final price including applicable tax. Added or removed items require a revised scope and fresh approval. You may decline the revised quote before work begins.
Trip-fee deposit
A $50 trip-fee deposit is credited toward your final haul price. Refunds require Texas Haul Away’s agreement, subject to applicable legal rights. The deposit is paid through secure checkout after your pickup request is saved. A saved request or unfinished checkout does not mean payment was received or an appointment reserved. If your final price is lower than the deposit, we will review any unused credit with you; no negative balance is charged. Contact dispatch@texashaulaway.com for cancellation or refund requests.
Electronic signature and card authorization
You agree to use electronic records and signatures for this job. You may request a paper record before signing. Your signature authorizes the displayed scope, total, deposit credit and remaining balance only. A saved card is held by our payment provider, not stored as card numbers by Texas Haul Away. The $50 deposit is charged at booking checkout; we attempt only the remaining approved balance after your on-site signature. Declined or authentication-required payments are not treated as paid. You may request a copy of the signed approval by emailing dispatch@texashaulaway.com.
Bulk weight fees above two tons
Only qualifying hot-tub or renovation-material bulk loads may incur a weight overage when a documented load exceeds 2 US short tons (4,000 lb). This does not apply to ordinary furniture or household-item loads. Before loading, you must separately approve the bulk classification and the actual-fee basis. No invented per-ton rate or markup applies. Only the landfill's documented incremental weight/disposal fee associated with the excess may be passed through, with a scale ticket and disposal receipt. A total landfill bill is not automatically an excess-weight fee. Any amount not clearly documented needs further customer approval. Receipt review occurs before collection of an additional fee.
Photo privacy
Review and hide entire people and identifying details before a photo leaves your device; retake it if context still identifies someone. We use reviewed photos for estimates, job scope and documentation, and share them only with authorized staff and service providers needed for the job. No marketing use is authorized by booking. Privacy review is manual and does not guarantee automatic detection of every identity. Contact dispatch@texashaulaway.com for a privacy or records request. No specific retention period is promised until our retention policy is finalized.
Removed-item damage and cleanup
ITEMS APPROVED FOR HAULING MAY BE SCRATCHED, DISASSEMBLED, BROKEN OR DESTROYED DURING REMOVAL OR DISPOSAL; WE DO NOT PROMISE THEIR PRESERVATION OR RETURN.
Tell us before work if an item requires preservation, special handling or delivery rather than disposal. We provide reasonable light cleaning and a magnet sweep of the accessible work area. This is not restoration, deep cleaning, hazardous-material remediation or a guarantee that all sharp or non-magnetic debris has been removed.
Safety and liability limits
Keep children, pets and bystanders away during removal. Discarded items and residual debris can cause injury; use care before reoccupying the area. We do not guarantee discarded items remain safe after lawful transfer or disposal. These statements do not exclude liability for our own negligence, gross negligence, intentional misconduct, damage to property outside the approved scope, or obligations that Texas law does not allow us to exclude. Nothing here waives rights under the Texas Deceptive Trade Practices Act.
Restricted materials and disposal
Do not conceal fuel, wet paint, chemicals, asbestos, medical waste or other restricted materials in a load. Visual recognition is not a safety certification. We may refuse unsafe or prohibited items and will confirm any special handling before proceeding. We use lawful disposal destinations and follow applicable local requirements.
Requests, changes and questions
A booking receipt is not a reserved time. Trip-fee deposit refunds require our agreement as stated above, subject to applicable legal rights. Call 210-900-4285 or email dispatch@texashaulaway.com to change or cancel. Disputes and records requests can be raised through the same contacts. Applicable taxes are shown before approval; Texas law governs subject to mandatory protections.